Privacy Policy

1. Who We Are

Etched Memories
Website: https://www.etchedmemories.net

Etched Memories specializes in custom printing, engraving, personalized gifts, apparel, plaques, drinkware, key rings, and promotional products. We are committed to protecting your privacy and handling your personal information responsibly.

2. Information We Collect

We collect information in the following ways:

A. Information You Provide to Us

  1. Name
  2. Billing and shipping address
  3. Email address
  4. Phone number
  5. Uploaded artwork or files for customization
  6. Payment details (processed securely through third-party payment providers)
  7. Comments or messages submitted through forms

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  1. IP address
  2. Browser type
  3. Device information
  4. Pages visited
  5. Date and time of visit
  6. Cookies and usage data

3. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string (hash) created from your email address may be provided to the Gravatar service to determine if you are using it. The Gravatar privacy policy is available at: https://automattic.com/privacy/

After approval, your profile picture may be visible publicly in the context of your comment.

4. Media

If you upload images to our website (for example, for custom printing or engraving), please avoid uploading images that contain embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images displayed on the website.

5. Cookies

We use cookies to improve your browsing experience.

A. Comments Cookies

If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year.

B. Login Cookies

If you visit our login page, a temporary cookie is set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in:

  1. Login cookies last for two days
  2. Screen preference cookies last for one year
  3. Selecting “Remember Me” keeps you logged in for two weeks

If you log out, login cookies are removed.

C. Editor Cookies

If you edit or publish an article, a cookie will be saved indicating the post ID. This expires after one day.

D. Ecommerce & Cart Cookies

We also use cookies to:

  1. Remember items in your shopping cart
  2. Process checkout
  3. Improve website performance
  4. Analyze site traffic

6. Embedded content from other websites

Articles or pages on this site may include embedded content (e.g., videos, images, or social media posts). Embedded content behaves exactly as if you visited the other website directly.

These third-party websites may:

  1. Collect data about you
  2. Use cookies
  3. Implement additional tracking
  4. Monitor your interaction with the embedded content

7. Who we share your data with

We use your information to:

  1. Process and fulfill orders
  2. Provide customer support
  3. Customize products based on uploaded designs
  4. Improve our website and services
  5. Send order confirmations and updates
  6. Prevent fraud and enhance security

We do not sell or rent your personal information to third parties.

8. Who We Share Your Data With

We may share your information with:

  1. Payment processors (to securely process payments)
  2. Shipping carriers (to deliver your orders)
  3. Website hosting providers
  4. Spam detection services

If you request a password reset, your IP address will be included in the reset email.

9. How Long We Retain Your Data

  1. Comments and related metadata are retained indefinitely.
  2. Registered user data is stored in user profiles and can be edited or deleted (except usernames).
  3. Order information is retained for accounting, legal, and tax purposes.

10. What rights you have over your data

If you have an account or have placed an order, you may:

  1. Request a copy of the personal data we hold about you
  2. Request correction of inaccurate information
  3. Request deletion of your personal data (except data required for legal, tax, or security reasons)

To make a request, please contact us at:
[email protected]

11. Where your data is sent

Visitor comments may be checked through automated spam detection services.

Some data may be processed by third-party service providers located outside your state or country, in accordance with applicable data protection laws.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including secure payment processing and SSL encryption.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

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